🔒 How to Reset Your Password on UX pro

If you've forgotten your password or need to reset it for any reason, follow these simple steps:

1. Go to the UX.co.uk Website
   • Open your preferred web browser and visit www.ux.co.uk.
2. Click on 'Sign In'
   • In the top right corner of the homepage, click the 'Sign In' button.
3. Select 'Forgot Your Password?'
   • Below the login form, click on the link that says 'Forgot Your Password?'.
4. Enter Your Registered Email Address
   • Type in the email address associated with your UX.co.uk account.
   • Click 'Submit'.
5. Check Your Email Inbox
   • You will receive an email from UX Pro Support (info@ux.co.uk) with the subject line: 'Reset your account password'.
   • If you don’t see the email within a few minutes, please check your spam/junk folder.
6. Click the Password Reset Link
   • Open the email and click on the password reset link provided.
   • This link is valid for a limited time, so please reset your password promptly.
7. Create a New Password
   • Enter a new, strong password. Make sure it meets the following criteria:
     • At least 8 characters long.
     • Includes a mix of uppercase and lowercase letters.
     • Contains at least one number and one special character (e.g., @, #, $, %).
8. Confirm the New Password
   • Re-enter your new password to confirm it.
   • Click 'Save' or 'Reset Password'.
9. Log In with Your New Password
   • You will be redirected to the login page.
   • Enter your email address and new password to access your account.

FAQ - Why might a customer not get an email to their inbox? 

If a customer isn't receiving a password reset email, several factors could be responsible. Here's a breakdown of common causes and recommended solutions:

1. Email Address Issues:
   • Incorrect Email Entry: The customer may have entered an incorrect or misspelt email address during the password reset process.
     • Solution: Advise the customer to double-check the email address they provided and attempt the password reset again.
2. Spam or Junk Folder:
   • Email Filtering: Password reset emails might be mistakenly directed to the spam or junk folder by the email provider.
     • Solution: Instruct the customer to check their spam or junk folder for the reset email. If found, they should mark it as "Not Spam" to ensure future emails arrive in the inbox.
3. Email Filters and Rules:
   • Custom Filters: The customer may have set up email filters or rules that inadvertently redirect or delete incoming emails.
     • Solution: Recommend that the customer review their email account settings to identify and adjust any filters that might affect incoming messages.
4. Blocked Senders:
   • Domain Blocking: The customer's email settings might block emails from certain domains, including yours.
     • Solution: Ask the customer to add your email domain (e.g., @ux.co.uk) to their safe sender or whitelist to allow emails to come through.
5. Email Delivery Delays:
   • Server Delays: Occasionally, email servers experience delays, causing emails to arrive later than expected.
     • Solution: Suggest that the customer wait a few minutes and then check their inbox and spam folders again.
6. Email Account Storage Limits:
   • Full Inbox: If the customer's email inbox is full, new emails, including password reset messages, may not be delivered.
     • Solution: Advise the customer to delete unnecessary emails to free up space and then request the password reset email again.
7. Email Service Provider Issues:
   • Provider-Specific Problems: Some email providers might have specific issues or settings that affect email delivery.
     • Solution: Encourage the customer to consult their email provider's support resources or contact their support team for assistance.
8. Technical Issues on Your End:
   • Email System Errors: There might be issues with your system's ability to send emails.
     • Solution: Verify that your email servers are functioning correctly and that emails are being sent without errors.

Additional Recommendations:

• Alternative Email Address: If possible, suggest that the customer use an alternative email address to receive the password reset link.
• Direct Support: If the issue persists, provide direct support through customer service channels to assist the customer in resetting their password manually.