0300 088 0295It usually takes 24-48 hours for an RMA request to be responded to by our Returns Department (but we aim to do it sooner). Therefore please leave two working days before following up a request.
Will my faulty unit require testing?
Yes, all faulty products will be subject to internal or manufacturer testing. You will receive confirmation of how this unit will be tested during the returns process.
I’ve already sent my item(s) back, when should I expect to receive my replacement/credit note?
We process returns as quickly as possible, but sometimes we need to work with the manufacturer to get goods either repaired or replaced. We will contact you as soon as we can. As such, please wait at least five working days after sending faulty goods back, before you follow up on the status.
The RMA form asks for a Serial Number, but I don’t know where to find it?
There are usually multiple places to find this information; please see the listed below:
- Located on the back or underside of the physical product
- If you have the original packaging, it will also be listed on the label
- Smaller products, such as accessories, may have this printed on the product
If you are unsure where to find it, please submit a ticket with us before you submit the RMA